Arquiteto de Soluções ServiceNow (Senior Manager)
New
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 8 to 10+ years
- Required Skills
- AgileServiceNow
Requirements
- 8 to 10+ years of solid experience with ServiceNow implementations and architecture
- Proven experience as Solution Architect, Technical Architect, or Senior ServiceNow Implementer
- Strong expertise in ServiceNow platform development and solution architecture design
- Deep knowledge of CSDM (Common Service Data Model)
- Experience with SDLC (Software Development Life Cycle)
- Experience with Agile methodologies
- Strong ability to manage multiple priorities in complex, global environments
- Excellent communication skills with strong customer-facing experience
- Ability to translate business needs into technical and functional specifications
- Advanced English proficiency
Responsibilities
- Design end-to-end ServiceNow solutions, ensuring alignment between business requirements and platform capabilities
- Define and evolve the ServiceNow product and solution roadmap in collaboration with global stakeholders
- Translate business requirements into user stories and detailed technical specifications
- Act as a Subject Matter Expert (SME) for ServiceNow products, guiding technical teams and clients
- Promote best practices and standard configurations, minimizing unnecessary customizations
- Collaborate with Product Managers, architects, and development teams to define scalable use cases and solutions
- Support strategic decisions related to platform evolution, governance, and architecture
- Engage directly with stakeholders in a customer-facing role, ensuring clear communication and alignment
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