Senior Implementations Specialist
New
United StatesFull-TimeSenior
Salary80,000 - 85,000 USD per year
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Job Details
- Experience
- 2+ years of experience in implementation, onboarding, or technical customer-facing roles
- Required Skills
- SalesforceJiraRESTful APIsHubSpot
Requirements
- 2+ years of experience in implementation, onboarding, or technical customer-facing roles
- At least 1+ year of experience managing customer stakeholders and project timelines
- Strong project management skills with the ability to handle multiple concurrent implementations
- Experience working with CRM or customer systems such as Salesforce, HubSpot, Jira, or similar platforms
- Familiarity with data integration concepts including API, file-based transfers, or related technical workflows
- Experience in HR Tech or HCM systems is strongly preferred
- Strong communication and stakeholder management skills across technical and non-technical audiences
- Analytical mindset with strong problem-solving abilities and attention to detail
- Self-driven, curious, and comfortable working in fast-paced, evolving environments
Responsibilities
- Lead and manage end-to-end implementation processes for new and existing customers, ensuring smooth onboarding and successful adoption
- Scope customer requirements during onboarding to ensure solutions are properly configured to meet business needs
- Project manage multiple implementation timelines simultaneously, tracking milestones, risks, and deliverables across stakeholders
- Configure and deploy customer solutions following established best practices to maximize product adoption and value realization
- Collaborate closely with Sales and Customer Success teams to ensure aligned, efficient, and timely implementation execution
- Partner with Product and Engineering teams to troubleshoot issues, resolve technical challenges, and provide structured product feedback
- Develop and maintain implementation documentation, workflows, and best practices to improve scalability and consistency
- Identify process improvement opportunities to enhance onboarding efficiency and overall customer experience
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