Director of Enrollment Operations
New
United StatesFull-TimeDirector
Salary165,000 - 185,000 USD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLSalesforceTableauMicrosoft Excel
Requirements
- 8+ years of experience in operations, healthcare delivery, clinical programs, or high-growth, cross-functional environments.
- Strong expertise in operational analytics, funnel performance tracking, and data-driven decision-making.
- Experience working with tools such as Excel, SQL, and BI platforms (e.g., Tableau, Salesforce, or similar).
- Proven track record of improving workflows in healthcare operations, logistics, fulfillment, or service delivery systems.
- Experience managing cross-functional teams across clinical, operational, and technical functions.
- Strong process orientation with the ability to identify inefficiencies and design scalable solutions.
- Excellent communication, leadership, and problem-solving skills with the ability to translate data into execution.
- Preferred: experience in digital health, B2B2C healthcare models, or clinical onboarding environments.
- Preferred: familiarity with lab operations, medical device logistics, or patient onboarding workflows.
Responsibilities
- Own and optimize the end-to-end enrollment funnel, from registration completion through clinical onboarding, lab testing, and activation, ensuring seamless member progression.
- Define and execute strategy for enrollment operations, driving funnel design, performance optimization, and innovation in collaboration with Product and Engineering teams.
- Build and lead continuous process improvement initiatives across care coordination, clinical workflows, logistics, scheduling, and onboarding operations.
- Identify operational bottlenecks and implement scalable automation and system enhancements to improve efficiency and reduce friction.
- Monitor and analyze key funnel metrics daily, including conversion rates, scheduling success, kit delivery, lab completion, and activation performance.
- Manage operational capacity across clinical and support teams to ensure optimal staffing, scheduling, and resource allocation.
- Lead and develop a high-performing enrollment operations team, including hiring, coaching, and performance management.
- Partner cross-functionally with clinical operations, care delivery, supply chain, marketing, and support teams to ensure seamless execution and handoffs.
- Use data-driven insights to continuously refine processes, improve conversion rates, and reduce drop-offs across the member journey.
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