Customer Support Representative
New
US + Canada, approximately 9 AM EST/6 AM PST to 1 PM EST/10 AM PSTFull-TimeMiddle
Salary60,000 - 65,000 CAD per year
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Job Details
- Experience
- 1 - 3 years
- Required Skills
- Zendesk
Requirements
- 1 - 3 years of customer support experience.
- Excellent communication and creative problem solving skills.
- Experience interacting with a high daily volume of customers by phone, email, and chat.
- Experience in a fast-paced startup environment is a big plus.
- Experience with Zendesk is a plus.
Responsibilities
- Deliver high-quality customer support primarily via live interactions on phone and chat channels.
- Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service.
- Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements.
- Track and update support tickets and activities in our CRM.
- Work closely with our Sales, Customer Success, Implementation, and Product teams to ensure an outstanding customer journey.
- Bring innovation and creativity to the role with a balanced focus on both quality and efficiency.
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