ABA Case Coordinator
New
Philippines. South Africa. Vietnam. Indonesia. India Gate, New Delhi, IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft OfficeGoogle WorkspaceEHRCRM
Requirements
- Minimum primary internet speed of 15 Mbps
- Backup internet speed of at least 10 Mbps
- Backup internet capable of supporting work during a power outage
- Desktop or laptop with Intel Core i5 (8th gen or newer), Intel Core i3 (10th gen or newer), or AMD Ryzen 5 or equivalent processor
- Minimum 8 GB RAM
- Backup device meeting or exceeding Intel Core i3 performance
- Backup device functional during power interruptions
- Functioning webcam
- Noise-canceling USB headset
- Quiet, dedicated home office space
- Smartphone for communication and verification
- Proficient in Google Workspace/Microsoft Office
- Experienced with EHR or CRM platforms
- Zoho experience is a plus
Responsibilities
- Precision Matching: Pair RBTs/BTs with clients based on location, availability, language, and clinical fit
- Schedule Optimization: Build and oversee comprehensive weekly/monthly schedules for the entire caseload
- Rapid Response: Resolve scheduling disruptions (cancellations or PTO) with same-day urgency to maintain continuity of care
- Capacity Monitoring: Track therapist workloads to prevent burnout while ensuring maximum coverage across service areas
- Utilization Tracking: Monitor authorized hours to ensure full usage within approval windows, preventing revenue loss and ensuring Medicaid adherence
- Proactive Renewals: Alert clinical and billing departments of upcoming authorization expirations well in advance
- Data Integrity: Maintain meticulous, real-time records within Zoho and other EHR systems to ensure audit-ready documentation
- Primary Liaison: Act as the central point of contact for therapists regarding caseloads and logistics
- Clinical Collaboration: Partner with BCBAs to ensure scheduling aligns with treatment plans and supervision mandates
- Family Engagement: Communicate professionally with client families regarding session updates and confirmations
- Onboarding Support: Work with the Intake team to transition new clients from approval to their first session smoothly
- Performance Metrics: Generate weekly reports for the Operations team detailing coverage rates, utilization, and staffing gaps
- Trend Analysis: Identify and flag patterns in cancellations or no-shows to inform future workforce planning
- Real-Time Updates: Ensure all data entry in Zoho is completed on the same business day the change occurs
View Full Description & ApplyYou'll be redirected to the employer's site
