Social Media Community & Live Events Coordinator
New
V
VA Claims InsiderVeteran Services
100% Remote (PH Only)ContractMiddle
Salary1,200 USD per month
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Job Details
- Languages
- English
- Experience
- At least two years
- Required Skills
- Google WorkspaceCustomer support
Requirements
- At least two years of experience in social media management, online community management, or customer support.
- Strong written English communication skills with professional, conversational tone.
- Demonstrated ability to handle high volumes of comments and direct messages.
- Experience scheduling and publishing content across multiple social platforms.
- Ability to work effectively with approved templates and brand guidelines.
- Experience coordinating livestreams, webinars, or virtual events.
- Strong judgment for content moderation and issue escalation.
- Ability to work independently and maintain high attention to detail.
- Reliable internet connection and a professional remote-work setup.
- Experience with social media management tools like Agorapulse is a plus.
Responsibilities
- Monitor comments across all VACI social channels using Agorapulse and native tools.
- Respond to and engage with organic and paid-ad comments on Facebook, Instagram, YouTube, TikTok, and LinkedIn.
- Manage and route direct messages to appropriate teams based on inquiry type.
- Coordinate weekly Facebook LIVE events, including scheduling, moderation, and technical support.
- Schedule and publish social content while maintaining an accurate publishing calendar.
- Create original social content including captions and community engagement posts.
- Identify and escalate high-risk or complex issues to the appropriate team members.
- Provide weekly reports on engagement volume, performance metrics, and audience trends.
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