Care Coordinator
New
S
SnappyCXHealthcare
Manila, PHFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft OfficeGoogle WorkspaceHIPAA
Requirements
- 3+ years of experience in healthcare coordination, medical administrative support, patient navigation, or case management.
- Proficiency with Electronic Health Record (EHR) systems.
- Experience with HIPAA-compliant communication tools.
- Proficiency in general office software including Microsoft Office Suite and Google Workspace.
- Exceptional verbal and written communication skills with strong empathetic listening abilities.
- Outstanding time-management skills, high attention to detail, and a proven ability to manage multiple care tracks simultaneously.
Responsibilities
- Act as the central hub of communication between patients, physicians, specialists, and multidisciplinary care teams to ensure coordinated delivery of services.
- Assist in building, updating, and monitoring individual patient care plans, tracking progress against clinical goals, and scheduling necessary follow-up appointments.
- Maintain accurate electronic health records (EHR/EMR), process referrals, perform insurance eligibility verification, and handle incoming patient inquiries via phone, email, or chat.
- Connect patients with community resources, home care services, medical equipment providers, and financial support programs as needed.
- Conduct routine check-ins with patients to monitor treatment adherence, address care barriers, and educate patients on their prescribed care plans.
- Ensure all coordination activities strictly adhere to HIPAA regulations, patient privacy laws, and standard operating procedures (SOPs).
- Identify delays in treatment, care gaps, or recurring operational issues and flag them promptly to clinical leadership for resolution.
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