Implementation & Customer Success Specialist - B2B SaaS Mining / FIFO Operations

United StatesFull-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Languages: English, Spanish, French
Experience: Minimum 3 years

Requirements

Minimum 3 years of experience in Implementation, Customer Success, Onboarding, or related client-facing roles within B2B SaaS, or equivalent operational experience in mining, energy, construction, or remote workforce environments.
Proven experience managing implementations, onboarding programs, or complex operational projects.
Hands-on experience configuring software systems or optimizing operational workflows.
Ability to translate business requirements into practical system setups and solutions.
Strong analytical and problem-solving skills across workflows, data, and technical systems.
Excellent English communication skills, both written and verbal.
Ability to manage multiple clients, projects, and deadlines simultaneously.
Ownership mindset with strong initiative and accountability.
Experience with FIFO, BIBO, DIDO, camp operations, accommodation management, rostering, or workforce logistics is highly preferred.
Familiarity with SQL, databases, SSO, HRIS, or payment integrations is a plus.
Experience creating training materials or using LMS platforms is advantageous.
Spanish and/or French language skills are beneficial.
Comfortable working remotely and traveling internationally when required.

Responsibilities

Lead end-to-end client implementations from kickoff, discovery, configuration, testing, go-live, and post-launch support.
Conduct discovery workshops to understand operational workflows, priorities, and business requirements.
Configure system environments including sites, rooms, transport resources, users, permissions, and workflows.
Coordinate with engineering teams on integrations, data migration, custom development, and technical requirements.
Support user acceptance testing and ensure readiness for successful deployments.
Deliver engaging training sessions to users across multiple business functions.
Build and manage long-term customer relationships through regular check-ins, adoption planning, and success reviews.
Identify upsell or expansion opportunities aligned with client needs.
Troubleshoot issues and determine whether challenges relate to configuration, data, bugs, or intended functionality.
Balance timelines, priorities, and scope across multiple concurrent implementations.
Improve internal documentation, onboarding materials, training resources, and implementation playbooks.
Travel internationally for onsite implementations and stakeholder engagement as needed.

View Full Description & ApplyYou'll be redirected to the employer's site

The Road to 2026: 5 Trends That Will Define the Future of Remote Work

Work from home is no longer an experiment or a temporary solution. It has become a stable part of how millions of people build their careers and how companies operate across borders. Now that we have entered 2026, expectations around work, productivity, and lifestyle continue to evolve. Understanding where things are heading helps both job seekers and employers stay ahead instead of reacting too late.The future of remote work is not about working from home anymore. It is about flexibility, skills, technology, and a deeper shift in how career fits into everyday life. Let’s take a look at main trends shaping the road ahead.

The Remote Work Toolkit: 15 Essential Tools and Skills for a Future-Proof Career

Remote work is no longer a temporary perk—it’s a defining feature of the future of work. But thriving outside a traditional office isn’t just about having Wi‑Fi and a laptop. It requires a deliberate toolkit: the right remote work tools to stay organized, connected, and secure, plus the skills for remote work that help you communicate clearly, manage your time, and build trust across distance.Below is a practical, future-proof guide to the tools and remote work skills that make remote careers sustainable—not stressful.

The Burnout Buster: A Practical Checklist for Reclaiming Your Work-Life Balance in a Remote World

Remote work has brought freedom, flexibility, and fewer commutes—but it’s also quietly fueled a surge in remote work burnout. When your home becomes your office, the lines blur fast: “just one more task” turns into late-night emails, and downtime starts to feel like borrowed time.If you’re feeling drained, distracted, or emotionally flat, you’re not broken—you’re likely overloaded. The good news: you can prevent burnout without quitting your job or reinventing your life. You need a clear, repeatable system that protects your energy while keeping work sustainable. This checklist is that system.