Chief of Staff, External Relations

Khan AcademyEducation

Mountain View, CA / Remote (Continental US + Hawaii + Canada Only)Full-TimeExecutive

Salary120,800 - 135,900 USD per year

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Job Details

Experience: 7+ years of professional experience, including at least 5 years in a strategic, operational, or Chief of Staff–type role

Requirements

7+ years of professional experience
At least 5 years in a strategic, operational, or Chief of Staff–type role within a mission-driven, fast-paced organization
Proven success in project management and organizational operations, with a track record of leading complex, cross-functional initiatives to completion
Strong analytical and problem-solving skills, with experience using data to inform strategic decisions, measure outcomes, and build analytical models
Experience in K-12 education go to market strategy or B2B go to market roles
Excellent written and verbal communication skills, including experience preparing executive-level materials such as board decks, OKR reports, or strategy memos
Demonstrated ability to build trusted relationships across teams and levels, serving as a connector, advisor, and thought partner to senior leaders
High degree of organization, attention to detail, and follow-through; able to manage multiple work streams and deadlines simultaneously
Deep commitment to Khan Academy’s mission of providing a free, world-class education for anyone, anywhere, and an understanding of the public education ecosystem (districts, philanthropy, and partnerships)
A background in consulting, investment banking or business operations is a plus
Motivated by the Khan Academy mission ‘to provide a free world-class education for anyone, anywhere.’
Proven cross-cultural competency skills demonstrating self-awareness, awareness of other, and the ability to adopt inclusive perspectives, attitudes, and behaviors to drive inclusion and belonging throughout the organization

Responsibilities

Lead the operating rhythm for the External Relations organization, including planning cycles, leadership meetings, quarterly business reviews, and performance tracking against OKRs and key risks
Implement and continually improve organizational systems and processes for goal-setting, decision-making, data tracking, and accountability
Ensure the External Relations team has accurate timely data by working with the analytics team to analyze and surface insights from performance dashboards and guide strategic prioritization
Support organizational design, hiring priorities, and onboarding for new External relations team members
Build cross team culture and engagement, including organizing and facilitating leadership offsites, External Relations all-hands meetings, and internal communications
Lead and manage high-impact projects that advance Khan Academy’s growth and revenue goals
Provide analytical and strategic support to External Relations Leadership in evaluating business performance and new opportunities
Build revenue and impact models to guide strategic discussions and planning
Translate ambiguity into structure - define success metrics, clarify ownership, and ensure progress against strategic priorities
Serve as a trusted thought partner for the Chief External Relations Officer in preparing for board meetings, external engagements, and major presentations
Act as connective tissue between teams to ensure shared goals are clear, dependencies are managed, and execution is coordinated
Partner with Analytics to define business rules, success metrics, and performance frameworks that inform decision-making
Work closely with Product, Content, and Finance teams to align on shared goals, co-develop offerings, and ensure go-to-market plans reflect the needs of learners, teachers, parents and administrators
Collaborate with the other Strategy & Operations leaders to coordinate on central processes such as: OKR planning, Quarterly Business Reviews and ad hoc projects

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