Operations Center Analyst
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- PythonSQLJavascript
Requirements
- 2+ years of experience in a technology, healthcare, or information exchange environment
- Bachelor’s degree or equivalent professional experience
- Experience working in HIPAA-regulated environments is preferred
- Strong IT support and application troubleshooting skills
- Familiarity with EDI X12 transactions and healthcare data exchange concepts
- Understanding of SQL and relational databases
- Exposure to file transfer protocols
- Exposure to basic scripting languages such as PowerShell, Python, or JavaScript
- Strong analytical, problem-solving, and research capabilities
- Ability to manage multiple priorities in a fast-paced environment
- Excellent organizational skills and attention to detail
- Strong ownership mindset and ability to drive workflows to completion
Responsibilities
- Monitor, triage, and coordinate the resolution of client and system issues affecting operational workflows and data exchange processes
- Investigate incidents, assign ownership, track resolution progress, and ensure timely communication across stakeholders
- Support configuration tasks and troubleshooting activities to enable client use cases and resolve processing failures
- Collaborate with cross-functional teams including engineering, infrastructure, account management, and implementation
- Develop and maintain documentation, knowledge base articles, and troubleshooting playbooks
- Identify and drive process improvements to enhance efficiency, reliability, and service continuity
- Participate in status meetings, reporting activities, and operational performance tracking
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