Technical Account Manager Lead
New
North AmericaFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- RESTful APIsDistributed Systems
Requirements
- 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or similar
- Strong understanding of RESTful APIs and web services
- Proficiency in API tooling
- Knowledge of web fundamentals
- Knowledge of at least one server-side programming language
- Exposure to database management
- Exposure to troubleshooting distributed systems
- Strong project management skills
- Ability to communicate effectively under pressure
- Fluency in English
Responsibilities
- Own the end-to-end technical account management journey for merchants and partners in North America
- Lead technical conversations with customer stakeholders on integration strategy and risk management
- Become a trusted advisor to customers by understanding and translating their operational needs
- Coordinate cross-functionally with multiple teams to unblock integrations and ensure timely launches
- Troubleshoot end-to-end API/payment issues and drive resolution with internal teams
- Improve the technical account management playbook through documentation and process automation
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