Technical Account Manager Lead
New
North AmericaFull-TimeLead
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- RESTful APIs
Requirements
- 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, or similar.
- Strong understanding of RESTful APIs and web services, with proficiency in API tooling.
- Knowledge of web fundamentals and at least one server-side programming language.
- Exposure to database management and troubleshooting distributed systems.
- Strong project management skills and ability to communicate effectively under pressure.
- Fluency in English.
Responsibilities
- Own the end-to-end technical account management journey for merchants and partners in North America.
- Lead technical conversations with customer stakeholders on integration strategy and risk management.
- Become a trusted advisor to customers by understanding and translating their operational needs.
- Coordinate cross-functionally with multiple teams to unblock integrations and ensure timely launches.
- Troubleshoot end-to-end API/payment issues and drive resolution with internal teams.
- Improve the technical account management playbook through documentation and process automation.
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