Customer Support Representative, Part-Time
New
C
ClairFintech
This is a part-time remote position based in the US., 11 am - 8 pm ETPart-TimeMiddle
Salary21 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- Zendesk
Requirements
- 2+ years of experience in a customer support role
- 1+ years experience using Zendesk
- Excellent communication skills (written and verbal) in explaining tough concepts to customers
- An aptitude for numbers and math
- A desire to gain a deep understanding of hourly workers and the financial challenges they face
- Commitment to helping Clair succeed in serving users
- Excitement about joining an early startup in the fintech space
- Excitement about learning all things EWA
- Team player, ready to work hard
- Tier 2 level support or tech space experience (bonus)
Responsibilities
- Answer questions over phone, text, and email, acting as a first line of support
- Provide exceptional customer service in every interaction
- Become a product expert, understanding Clair’s signup process, wage advance (EWA) and repayment products
- Learn the ins and outs of earned wage advance support and the on-demand pay space
- Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission
View Full Description & ApplyYou'll be redirected to the employer's site
