Bilingual Merchant Support Specialist (French/English)
New
N
NuveiFinTech
If based elsewhere in Canada, the role will be remote.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, French
- Required Skills
- MS Office
Requirements
- Enjoys working within a team while delivering on accountabilities
- Values creating high-quality work
- Executes on well-documented processes and investigates solutions when there is a gap in process documentation
- Energized by professional skill development and learning opportunities in general
- Proud of problem-solving ability
- High school diploma or equivalent
- Fluent in Both French and English
- Excellentes capacités de communication (écrite et orale) en français et en anglais
- Compétences avancées en informatique, en dactylographie et dans la suite MS Office
Responsibilities
- Answer inbound customer service and technical support calls from our merchants.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally critical or difficult situations.
- Ensure timely and effective resolution of merchant requests.
- Identify trends and report them to promote continuous process improvement.
- Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
- Travailler par équipes de 7,5 heures – nous exigeons une disponibilité 24 heures sur 24, 7 jours sur 7, y compris les week-ends et/ou les jours fériés
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