LMS Administrator
Remote - USFull-TimeMiddle
Salary60000 - 95000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- HTMLCSSZendesk
Requirements
- 2+ years of experience in LMS administration and end-user support
- Experience with Seertech LMS preferred
- Headless LMS experience a plus
- Experience handling ZenDesk (or similar ticketing systems) for technical support
- Familiarity with SCORM standards
- Familiarity with xAPI standards
- Familiarity with AICC standards
- Familiarity with LTI integrations
- Familiarity with eLearning standards
- Knowledge of HTML (a plus)
- Knowledge of CSS (a plus)
- Knowledge of API integrations (a plus)
- Knowledge of SSO authentication (a plus)
Responsibilities
- Manage and maintain the LMS platform to ensure system reliability and optimal performance.
- Handle user account creation, role management, permissions, and enrollments.
- Upload, organize, and update courses, assessments, and training materials.
- Troubleshoot technical issues related to the LMS, escalating complex cases as needed.
- Collaborate with IT, instructional designers, and HR teams to implement system updates and improvements.
- Monitor and respond to Zendesk tickets throughout the day, providing timely and effective support for LMS-related issues.
- Diagnose and resolve user access issues, course functionality problems, and system errors.
- Assist in testing and deploying SCORM/xAPI/AICC-compliant courses and training modules.
- Generate and analyze LMS reports on user progress, engagement, and system performance.
- Ensure LMS security and compliance with data privacy regulations (e.g., GDPR, FERPA, SOC2, etc.).
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