Database Technical Support Engineer
New
T
TiDBDatabase, HTAP
MalaysiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Chinese, English
- Experience
- New graduates and experienced candidates with 2-5 years working experience
- Required Skills
- MySQLOracleNosqlLinux
Requirements
- Bachelor's degree or higher in computer science or a related field
- Fluent in writing and speaking in both Chinese and English
- Open to new graduates and experienced candidates with 2-5 years of working experience in database technical support or related roles
- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle
- Experience with NoSQL, NewSQL, or related technologies is a plus
- Familiar with Linux/Unix operating systems
- Understanding of common database business system architectures
- Strong experience in troubleshooting and handling major faults
- Strong ability to learn quickly
- Excellent problem analysis and resolution skills
- Ability to work in a multi-threaded environment
- Capable of handling urgent situations proactively
- Excellent communication skills
- Strong sense of work responsibility
- Collaborative spirit within the team
Responsibilities
- Provide remote assistance to customers in resolving TiDB/TiDB Cloud issues
- Diagnose database issues by collecting relevant logs and monitoring data
- Determine the root causes of customer problems
- Assist customers in issue resolution
- Consult and collaborate with engineers within the team or across teams to address customer issues
- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences
- Actively monitor customer satisfaction
- Identify customer concerns
- Manage customer expectations
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