Customer Success Manager
New
C
Chattermill Analytics LimitedCustomer Experience Intelligence
UKFull-TimeManager
SalaryAt least 40000 GBP per year
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Job Details
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Experience in a Customer Success, Account Management or XLG role
- Confident managing a portfolio of accounts and keeping multiple customers progressing smoothly at the same time
- Ability to build credible, trusted relationships with customers quickly and effectively
- Highly organised, with a strong track record of following through on commitments
- Commercially aware, with an understanding of how customer value links to business outcomes
- Exposure to SaaS platforms is beneficial but not required
Responsibilities
- Take ownership of a portfolio of Bronze and Silver customer accounts
- Guide customers towards fully operational, high-impact use cases that run smoothly day to day
- Partner with customers to integrate their core use cases into everyday workflows
- Develop and maintain a clear view of the value delivered within each account to support growth-led renewals
- Manage the health of your account portfolio by monitoring adoption, identifying and tracking risks
- Own the renewal process for your accounts, proactively identifying and resolving risks
- Build trusted relationships with key stakeholders and gain a clear understanding of customer success
- Collaborate with Analysts, Tech Support, and Product teams to resolve issues quickly
- Maintain accurate account records and health data
- Actively contribute ideas to improve how we work and deliver value
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