Business Analyst - AML CX
New
P
Plata CardFintech, Banking
Mexico, Serbia, Cyprus or GeorgiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English, Spanish-speaking environment
- Experience
- 3+ years
- Required Skills
- SQLJiraConfluence
Requirements
- 3+ years of experience in business analysis or product management within fintech or banking
- Strong understanding of AML/KYC processes and customer-facing compliance flows
- Experience documenting requirements and designing user journeys and processes
- Strong analytical mindset and ability to work with funnel metrics
- Experience working with mobile or customer-facing products
- Experience with Jira
- Experience with Confluence
- Experience with Miro
- Basic SQL or spreadsheets
- Fluent English
- Readiness to work in a Spanish-speaking environment
Responsibilities
- Gathering and documenting requirements for AML-related user flows in mobile applications
- Designing flows for account restrictions, AML blocks, and user communication
- Defining requirements for EDD flows, document collection, and verification processes
- Designing notifications, reminders, and user communication logic
- Mapping end-to-end customer journeys (CJM) and identifying drop-off points
- Translating business requirements into user stories, acceptance criteria, and UX flows
- Supporting development lifecycle: clarifications, UAT, releases
- Ensuring integration between mobile app, AML systems, and backend services
- Collaborating with Product, Design, Risk, Legal, and Engineering teams
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