Customer Service Representative (Consultant)
New
W
WordwallEdTech
Philippines, across different timezonesContractMiddle
Salary28000 PHP per month
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Job Details
- Languages
- English (C1/C2 level)
- Experience
- Minimum of 3 years
- Required Skills
- Zendesk
Requirements
- Minimum of 3 years as an international-facing customer service agent
- Excellent written and spoken English (C1/C2 level)
- Excellent typing skills with a minimum speed of 40 WPM and at least 95% accuracy
- Demonstrated ability to troubleshoot and find solutions using internal documentation before escalating
- Proven ability to work independently
- Must have a reliable Internet connection and a suitable home work set-up
- Proficient in IT office skills
- Experience with helpdesk software (e.g., Zendesk) is required
- Willingness to work on a shift basis across different timezones
- Passion for exceptional service, problem-solving, and strong attention to detail
Responsibilities
- Assist users in navigating the website
- Respond promptly to inquiries
- Provide support via email
- Effectively address billing and invoicing inquiries
- Record and communicate customer feedback to drive continuous improvement
- Coordinate and deliver individual projects such as help center maintenance, teacher training, or product testing
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