Bilingual Client Intake Specialist - Mandarin & English
New
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Law Offices of Sabrina LiImmigration Law
China, Hong Kong, Philippines and Taiwan, Pacific Time (PST)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Mandarin, English
- Experience
- Minimum of 2 years
- Required Skills
- Microsoft Office Suite
Requirements
- Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role
- Bachelor's degree in communications, business administration, or related field preferred
- Fluent in Mandarin and English, both written and verbal
- Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
- Familiarity with CRM software
- Familiarity with virtual communication tools
- Familiarity with scheduling applications
- Proficiency in Microsoft Office Suite
- Proficiency in email management systems
- Proficiency in virtual collaboration tools
- Strong interpersonal skills
- Attention to detail
- Ability to multitask
- Reliable internet connection and dedicated home office setup
- Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn
Responsibilities
- Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support
- Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
- Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets
- Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team
- Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
- Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships
- Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction
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