Technical Account Manager, Pressable

IndiaFull-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

2+ years of advanced technical experience with WordPress, including deep understanding of WP core, database architecture, and troubleshooting.
Strong experience in a Technical Account Manager, Customer Success Engineer, or similar post-sales technical role managing a named book of accounts.
Solid knowledge of web hosting infrastructure, server-side performance, and WordPress managed hosting environments.
Hands-on experience diagnosing and improving performance using tools such as GTMetrix, Lighthouse, Google PageSpeed Insights, WP-CLI, or similar.
Proven ability to manage complex technical escalations from triage through root-cause resolution.
Strong communication skills with the ability to explain technical concepts clearly to both technical and non-technical stakeholders.
Experience conducting business reviews and managing ongoing customer relationships in a structured, proactive manner.
Strong organizational and project management skills, with the ability to handle multiple accounts simultaneously.
Familiarity with AI tools for analysis, reporting, documentation, and operational efficiency is highly valued.
Customer-first mindset with strong problem-solving ability, resilience, and ability to operate in high-pressure environments.

Own the end-to-end post-sales technical relationship for a portfolio of enterprise and agency customers, ensuring successful onboarding, adoption, and long-term satisfaction.
Lead onboarding journeys and ensure smooth transitions from pre-sales to production environments, setting customers up for stable and optimized WordPress performance.
Monitor platform health across accounts, proactively identifying performance issues, uptime risks, and technical inefficiencies before they escalate.
Serve as the primary escalation point for complex technical issues, coordinating with support and engineering teams to drive root-cause resolution.
Conduct regular business and technical reviews (QBRs), presenting insights on performance, usage trends, and optimization opportunities.
Drive WordPress performance optimization across accounts, including caching, database tuning, infrastructure improvements, and scalability recommendations.
Identify expansion opportunities within existing accounts and partner with sales on renewals and growth initiatives.
Act as a customer advocate, translating feedback into actionable insights for product and engineering teams.
Maintain structured documentation of account history, technical issues, and resolutions to improve knowledge sharing and operational consistency.
Contribute to the creation of scalable playbooks, best practices, and AI-augmented workflows for post-sales success.

View Full Description & ApplyYou'll be redirected to the employer's site