Client Solutions - Legal Spend Management
New
United StatesFull-TimeMiddle
Salary80000 - 87000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLData AnalysisMicrosoft Excel
Requirements
- 3+ years of experience in a client-facing role within SaaS, enterprise software, consulting, or managed services environments
- Strong experience managing enterprise-level client portfolios, ideally 20+ accounts simultaneously
- Background in legal, insurance, claims, risk, or legal spend management environments strongly preferred
- Advanced Excel skills, including pivot tables (macros preferred)
- Strong analytical capabilities
- Experience working with data reporting tools such as SQL or BI platforms is a plus
- Strong ability to translate complex data into clear insights for executive-level stakeholders
- Excellent communication and relationship management skills with senior decision-makers
- Highly organized, detail-oriented, and able to manage competing priorities in a fast-paced environment
- Strong problem-solving mindset with a focus on business impact and continuous improvement
Responsibilities
- Manage and grow a portfolio of enterprise client relationships, serving as the primary point of contact for legal spend management solutions
- Deliver and interpret complex legal spend analytics across monthly, quarterly, and ad hoc reporting cycles to support executive decision-making
- Drive client onboarding, adoption, and engagement through structured training, guidance, and ongoing analytical support
- Lead stewardship meetings and quarterly business reviews, ensuring alignment on goals, performance, and value realization
- Collaborate with internal operations, product, and engineering teams to resolve client issues and improve service delivery
- Monitor client health, execute corrective action plans for at-risk accounts, and ensure timely resolution of escalations
- Identify opportunities to improve client outcomes and contribute to enhancements in lifecycle processes and workflows
- Maintain accurate documentation of client objectives, deliverables, and performance tracking metrics
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