Director of Client Services - North America

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North AmericaFull-TimeDirector

Salary not disclosed

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Job Details

Experience: 8+ years

Requirements

8+ years in consulting or professional services
Leading complex technology delivery in enterprise environments
Grown accounts through delivery and relationship building
Thrives in fast-moving, lean environments
Credible with both executives and engineers
Experience managing account financials, contracts, delivery teams, and internal operations
Experience delivering AI-based solutions to large organizations (Nice to Have)
Experience in cloud consulting (AWS, Azure, or GCP) (Nice to Have)
Background in digital transformation or enterprise modernization (Nice to Have)
Experience working in a high-growth technology services or consulting environments (Nice to Have)

Responsibilities

Own delivery across complex, enterprise consulting engagements — from kickoff through execution and long-term growth.
Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders.
Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned.
Develop and execute account strategies and growth plans, aligned with client goals and Virtasant’s broader objectives.
Grow accounts through delivery — identifying opportunities, developing relationships, and earning follow-on work by delivering value.
Navigate client organizations to identify new relationships and areas for expansion.
Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success.
Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing.
Bridge the gap between technical delivery teams and business stakeholders — translating strategy into outcomes.

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