Merchant Success Manager
S
ShipBob, Inc.E-commerce
Remote in United Kingdom (London)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years of experience
- Required Skills
- Microsoft ExcelPowerPoint
Requirements
- Minimum 3 years of experience in sales and merchant services in the technology industry
- Aptitude to sell via quota attainment
- Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs
- Demonstrated ability to communicate effectively through oral, written, and in-person mediums
- Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants
- PowerPoint skills
- Excel skills
Responsibilities
- Understand what ‘success’ means to a Merchant upon account assignment
- Continually re-evaluate success criteria, needs, and goals of Merchants
- Develop dynamic action plans based on Merchant needs and success criteria
- Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features
- Actively monitor merchant health and take quick and decisive action to course correct
- Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience
- Help dictate product and services road map to deliver greater impact to Merchant partners
- Foster Merchant advocacy by providing world class experience (NPS)
- Contribute to ShipBob’s company growth through high merchant retention (Churn)
- Usher in mutual success for Merchant and ShipBob through adoption of new, key features and services (Upsell)
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