Director – Client Success (Retail Industry)
New
Remote (U.S. or Europe)Full-TimeDirector
Salary155000 - 200000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Cloud ComputingCRM
Requirements
- 10+ years in Client Success, Strategic Account Management, or Business Transformation (preferably in retail or consumer goods)
- Proven track record of growing enterprise accounts (upsell/cross-sell) through consultative engagement
- Strong understanding of retail technologies (eCommerce, POS, OMS, ERP, CRM, payments, inventory, unified commerce systems)
- Demonstrated success leading large-scale transformation programs and IT strategy initiatives
- Expertise in financial management including budgeting, forecasting, and P&L impact
- Experience with cloud and hybrid-cloud environments
- Comfortable in high-ambiguity environments
- Bachelor’s degree in Business, Technology, or related field
- MBA preferred
Responsibilities
- Serve as the trusted advisor to enterprise retail clients, ensuring alignment between their business objectives and SkillNet’s digital transformation solutions.
- Lead business transformation initiatives that improve operational efficiency, client engagement, and profitability.
- Develop and execute strategic account plans centered on client value, retention, and revenue expansion.
- Own account-level KPIs including upsell and cross-sell targets, on-time delivery for non-SDLC project engagements, and account health/client satisfaction metrics.
- Identify, qualify, and drive expansion opportunities across client experience, cloud modernization, eCommerce, POS, OMS, ERP, CRM, payments, inventory, and other retail domains.
- Partner closely with Solutioning/Pre-Sales teams to develop compelling pitches, proposals, and value narratives that support account growth.
- Oversee end-to-end delivery for multi-phase enterprise programs, ensuring timelines, budgets, and KPIs are met.
- Build and strengthen relationships across C-suite, business, and IT leadership levels.
- Lead financial planning and forecasting across all assigned accounts.
- Ensure optimal resource allocation and utilization across engagements.
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