Patient Enrollment Specialist - Pulmonary Rehab
New
A
AviaryHealthcare
United States, ETContractMiddle
Salary20 - 22 USD per hour
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Job Details
Requirements
- Ability to thrive in a fast-paced start-up environment
- Experience working in a quota driven environment
- Passionate about making healthcare more effective and efficient
- Experience engaging with customers / patients in a sales capacity
- Experience with outbound calling and high EQ / IQ when navigating different types of situations
- Experience leveraging technology in a professional setting
- Prior healthcare experience is nice to have but not required
Responsibilities
- Educate potential patients and family members on the program
- Answer questions about the program, emphasizing benefits and features
- Handle objections and enroll patients in the program
- Assist patients in navigating the program app and/or website and address technical issues
- Initiate outbound calls to potential patients and respond to inbound calls promptly
- Assess patient eligibility with provided documentation and address patient inquiries and concerns
- Record and maintain accurate information and call notes in our system
- Achieve weekly targets as a productivity measure
- Ensure timely follow-up response for patients expressing interest
- Provide excellent customer service to build trust
- Stay informed about the latest developments in cardiac rehabilitation
- Attend training sessions to enhance knowledge of the program
- Send educational material to interested patients through email and other communication channels
- Communicate insurance or other information as needed with relevant parties
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