CX Specialist - Dutch & English Speaker
New
T
Too Good To GoFood Waste
Within PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Dutch, English
- Required Skills
- SalesforceSAPHubSpotZendesk
Requirements
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners
- Detail-oriented individuals who are able to stay focused through repetitive tasks
- Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus
Responsibilities
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
- Communicate in Dutch or English, and when necessary utilise translation tools for additional languages.
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