Senior CX Coordinator (Overnight Shift)

New

FelixHealthcare

Remote, CanadaFull-TimeSenior

Salary not disclosed

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Job Details

Requirements

Experience in a customer-facing role
Has used AI tools in a meaningful way, not just as a user, but someone who's shaped outputs, built workflows, and found smarter ways to apply them beyond the obvious use case
Telehealth or digital health background is a bonus
Weekend availability (Saturday — Wednesday)
Communicate with precision
Are a self-directed problem solver
Have natural curiosity

Responsibilities

Provide thoughtful, personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Drive conversion in our onboarding process by educating our patients with any questions they may have surrounding pricing, process, or product
Navigate internal tools and escalate thoughtfully when the situation calls for it
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

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