Senior Program Manager, International Enablement

United States, CanadaFull-TimeSenior

Salary120800 - 135900 USD per year

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Job Details

Experience: 7+ years

Requirements

7+ years of experience in international education, partnerships, consulting, public sector delivery, or cross-functional program leadership
Strong understanding of how educational systems operate, particularly in international contexts
Demonstrated experience leading implementation in ambiguous environments, driving execution across multiple teams without formal authority
Exceptional project management and prioritization skills
Ability to rapidly develop deep product fluency and translate product evolution into practical implementation guidance
Strong judgment: able to independently resolve most issues while escalating only high-risk or strategic decisions
Excellent written and verbal communication skills
Comfort operating across time zones and cultures
Entrepreneurial mindset and bias toward action
Willingness to travel internationally as needed
Experience working with government partners, large-scale implementations, or edtech products is strongly preferred
Motivated by the Khan Academy mission
Proven cross-cultural competency skills

Responsibilities

Serve as the primary point of contact for operational and implementation questions from country teams
Resolve ~80% of partner issues and clarifications without escalation
Run regular operational check-ins with priority country teams
Identify risks early and escalate only strategic, compliance, or resourcing tradeoffs
Develop deep fluency in Khan Academy products and translate product changes into clear, actionable guidance for country teams
Support grassroots and government-level launches with practical implementation counsel
Maintain a feedback loop to Product on field implications and recurring friction points
Support onboarding and accelerator processes for new countries
Provide guidance on adapting implementation models to local system constraints
Support pilot design and early-stage implementation stabilization for new country teams
Support design and execution of global convenings, learning communities, and knowledge-sharing initiatives
Contribute to professional learning tracks aligned to partner needs
Ensure country teams are informed of roadmap changes and prepared for transitions
Work closely with Product, Engineering, Data, Legal, and Marketing teams to unblock country needs
Ensure dependencies are tracked and moved forward
Maintain clarity on what is operational vs. strategic vs. product ownership
Protect senior leadership capacity by filtering and synthesizing issues before escalation

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