L1 Associate Technical Support
Mexico City - Metropolitan area Monterrey, Guadalajara and QuerétaroFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 1 year
- Required Skills
- IoTSaaSNetworking
Requirements
- High school diploma required
- Associate’s degree or technical certifications in a related field
- 1 year of experience in a technical product support role preferably within SaaS, IoT, or networking environments
- Bilingual: Proficient in English and Spanish
- Ability to conduct business and technical conversations in both languages
- Comfortable interfacing with customers, translating complex technical concepts into everyday language, and working with SaaS system
- Interest and ability to work in a fast-growing environment with changing responsibilities
- Technical knowledge in cloud applications, mobile computing, and hardware device troubleshooting
- Availability to work a flexible schedule, which may include evenings, weekends, and holidays as needed
Responsibilities
- Respond to inbound customer requests for assistance through live channels (phone, email and chat)
- Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion
- Self-Manage personal workload in an effective and efficient manner
- Utilize available knowledge, tools, and resources to resolve customer issues
- Clearly and concisely documenting communications with Customers
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
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