Senior Observability Architect
New
EST or PST, EST, PSTFull-TimeSenior
Salary204000 - 244000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- KubernetesGrafanaPrometheus
Requirements
- Located on the West Coast or East Coast
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
- Experience deploying and operating Kubernetes
- 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
- Strong understanding of observability solutions
- Proven ability to manage multiple clients and projects simultaneously
- Excellent problem-solving and analytical skills
- Outstanding communication and interpersonal skills
- Experience with CRM software, ticketing systems, specific programming languages
- Ability to travel as needed to meet with clients (up to 25%)
- Observability expertise, preferably architect level
- First class written and oral communication skills
Responsibilities
- Serve as the primary technical point of contact for a portfolio of Grafana customers.
- Design the observability maturity journey of customers and assist them on that path.
- Provide expert-level troubleshooting and guidance to drive adoption.
- Conduct regular technical reviews and health checks to ensure client success.
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals.
- Collaborate with clients to develop and execute technical roadmaps.
- Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features.
- Develop and maintain strong, long-term relationships with key stakeholders.
- Own customer lifecycle with the support of Engagement Managers and Onboarding Solutions Architects.
- Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests.
- Conduct training sessions and workshops to educate clients on our technology.
- Develop and deliver technical documentation, guides, and tutorials.
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