Sr Engineering Technical Program Manager - Internal Platform Infrastructure
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T
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Remote, United StatesFull-TimeSenior
Salary159800 - 243100 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSETLRESTful APIsTerraformMicroservicesCRM
Requirements
- 5+ years in Technical Program Management within infrastructure, platform, enterprise systems, or IT organizations
- Experience working across Engineering, Security, IT, Procurement, Data, HR, and business stakeholders
- Strong technical fluency with authentication/identity patterns (SSO, SCIM, RBAC, service accounts)
- Strong technical fluency with infrastructure concepts (AWS, IAM, Terraform)
- Strong technical fluency with infrastructure-as-code workflows
- Experience with complex, integrated tooling stacks spanning CRM, telephony, automation, identity, and data systems
- Literacy across APIs, ETL/reverse ETL, data pipelines, and source-of-truth modeling
- Proven vendor management covering RFP/RFI processes, evaluations, pilots, renewals, and escalation management
- Practical fluency in modern enterprise AI concepts, including LLMs, AI agents, tools, skills, MCP or similar connector patterns, guardrails, and governance
- Demonstrated habit of leveraging AI tooling to accelerate program management work meaningfully
- Experience working alongside platform engineering, SRE, or infrastructure teams on API platforms, microservices, observability, or security infrastructure programs
- Excellent written and verbal communication
- Track record of driving alignment and decisions in ambiguous environments
Responsibilities
- Drive end-to-end program management across our Business Applications and IT Infrastructure portfolios, from discovery and prioritization through implementation and operationalization.
- Lead architecture-heavy platform and integration programs across a complex, highly integrated tooling stack spanning CRM, identity, telephony, automation, and data systems; drive RFCs, design reviews, and cross-functional tradeoff discussions.
- Own vendor and third-party technical relationships, including evaluations, pilot design, contract and renewal coordination, technical escalations, and build-vs-buy recommendations.
- Program manage identity, access, and security initiatives spanning SSO, SCIM, RBAC, service accounts, device trust, zero trust, and compliance tooling rollouts.
- Drive enterprise AI platform evaluation and deployment, including LLM-based agents, tool and skill frameworks, MCP and connector patterns, governance models, security controls, observability, and adoption tracking.
- Coordinate data and workflow infrastructure initiatives across ETL/reverse ETL, system migrations, source-of-truth modeling, and business-critical integrations.
- Lead business rhythms and planning cycles for the Internal Tools Infrastructure team, overseeing OKR attainment and roadmap execution to ensure high-impact results.
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