Customer Support Consultant (Native Spanish)
New
S
SupportYourAppIntelligent Support-as-a-Service
Brasília, Brasília, Brazil. Bogotá, Bogota, Colombia. Rosario, Santa Fe Province, Argentina. Montevideo, Montevideo Department, Uruguay. Santiago, Santiago Metropolitan Region, Chile. Mexico City, Mexico City, MexicoFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native Spanish, Advanced (C1) English
- Experience
- At least 1 year
- Required Skills
- HubSpot
Requirements
- Native Spanish communication skills
- Advanced (C1) English communication skills
- At least 1 year of experience in customer service
- At least 1 year of experience in hospitality
- Experience with CRM systems (e.g., HubSpot, Aircall)
- Strong analytical thinking skills
- Strong research skills
- Positive attitude
- Proactive attitude
- Responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints)
- Assist with support ticket backlog and ensure timely resolutions
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Support internal teams to resolve operational challenges
View Full Description & ApplyYou'll be redirected to the employer's site
