Bilingual Care Coordinator (Per Diem)
P
Pager HealthHealthcare
U.S. RemotePart-TimeMiddle
Salary20 - 21 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
Requirements
- 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
- Strong verbal and written communication skills
- Ability to type 45+ words per minute
- Demonstrates strong technical proficiency with ability to quickly learn and navigate new systems and tools
- Comfortable using multiple technology platforms and systems simultaneously
- Ability to work in a fast-paced, changing environment
- Strong organizational skills and attention to detail
- Ability to recognize when an issue requires escalation
- Strong Critical Thinking Skills
- Demonstrates coachability by receiving and applying feedback constructively
- Bilingual fluency in English and Spanish, both written and verbal
- Must be available for at least 2 weekend shifts per month and some holidays
- Able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM
Responsibilities
- Provide non-clinical support to patients and members through virtual channels (messaging, phone, video), delivering high-quality service
- Support care coordination activities such as scheduling, follow-up outreach, resource connection, and resolving non-clinical barriers
- Partner with nurses, providers, and operational teams to support inbound and outbound workflow needs
- Recognize and escalate clinical concerns, symptom-related questions, urgent issues, or other needs requiring licensed staff
- Troubleshoot real-time technology, access, or service issues affecting the patient or member experience
- Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve
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