Manager, Technical Account Management
C
ClickUpSoftware
PhilippinesFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Artificial Intelligence
Requirements
- Proven ability to hire, coach, and develop high-performing technical teams
- Creates clarity through goal-setting, regular feedback, and development planning
- Builds trust and psychological safety while holding the team to a high bar
- Strong understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality
- Able to coach TAMs on solution design and troubleshoot complex customer scenarios without needing to own every detail
- Deep familiarity with generative AI concepts, prompt design, agent architecture, and automation frameworks
- Able to set the team's AI enablement strategy and ensure TAMs are equipped to drive adoption at scale
- Skilled at pattern recognition across a portfolio of accounts
- Coaches TAMs on discovery, workflow mapping, and value articulation
- Connects account-level insights to team-wide strategy and organizational priorities
- Builds and refines scalable processes, playbooks, and quality standards
- Uses data and metrics to drive decisions, identify performance trends, and continuously improve team delivery
- Comfortable building and using dashboards and metrics to communicate team health, portfolio trends, and business impact to leadership
- Interprets data to inform coaching, resource allocation, and escalation decisions
- Executive presence with the ability to step into high-stakes customer conversations, de-escalate risk, and strengthen relationships at the ATL and BTL level
- Models the consultative, trust-building approach expected of the team
- Strong cross-functional partner who aligns Sales, Product, Support, and Services around shared customer outcomes
- Influences without authority through insight, data, and consistent execution
- Represents the team's voice in leadership forums
Responsibilities
- Hire, coach, and develop TAMs to grow their technical acumen, consultative skills, and customer impact
- Build a culture of accountability, continuous improvement, and customer obsession
- Maintain visibility across the team's full book of business, ensuring proactive health management and early risk identification
- Drive consistent execution of adoption and recovery plays at scale
- Establish and refine team processes, playbooks, and quality standards that drive consistency, efficiency, and repeatability across onboarding, recurring services, account health, and AI & Agent enablement motions
- Champion the adoption of AI and automation across the team's delivery model
- Ensure TAMs are equipped to drive customer outcomes through ClickUp AI, workflow automation, and emerging platform capabilities
- Recruit, onboard, and develop a high-performing team of TAMs, setting clear expectations for delivery quality, customer outcomes, and professional growth
- Conduct regular 1:1s, account reviews, and coaching sessions to accelerate skill development across consultative discovery, solution design, AI enablement, and executive engagement
- Maintain a portfolio-level view of account health, adoption, and risk across your team's full book of business
- Ensure your team executes consistent account review cadences, adoption plays, and recovery plans
- Own escalation management for high-risk accounts within your pod
- Define, document, and continuously improve team workflows, playbooks, and quality standards
- Drive adoption of team-level metrics and KPIs, using data to identify performance gaps
- Partner with CX Operations and Programs to implement and iterate on scalable processes
- Champion the team's adoption and mastery of ClickUp AI, automation, and Agent capabilities
- Identify patterns and opportunities across the portfolio for AI use cases, building team-level best practices
- Track and report on team-level AI adoption metrics, credit consumption trends, and customer impact
- Own team-level retention, expansion, and renewal targets
- Coach TAMs on connecting platform adoption to business value using established value frameworks
- Partner with Sales and CS leadership on strategic account planning for high-value or complex accounts
- Drive alignment between your team's delivery and the broader account strategy for renewals, expansions, and AI upsells
- Serve as the primary liaison between your TAM pod and CX leadership, Sales, Product, Support, and Services
- Translate customer and team insights into actionable feedback for Product, Engineering, and Enablement
- Collaborate with peer managers and senior leaders to share best practices, align on standards, and drive consistency across the TAM organization
- Represent the TAM team in cross-functional planning, EBRs, and strategic initiatives
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