Call for Release - Customer Service Representative
FloridaFull-TimeMiddle
Salary16 - 22 USD per hour
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Job Details
- Experience
- Minimum of one year
- Required Skills
- Microsoft ExcelMicrosoft Office Suite
Requirements
- Minimum of one year office support experience in a customer service role.
- High school diploma or GED.
- Great communication skills – comfortable speaking on the phone and writing clear, concise messages.
- Typing speed of 45 WPM.
- Familiarity with basic 10-key.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong attention to detail.
- Great problem-solving skills.
- Ability to multitask.
- A professional virtual appearance with a quiet, distraction-free workspace.
- Bilingual skills are a plus.
- Must be able to work occasional overtime.
Responsibilities
- Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
- Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal.
- Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
- Stay organized by keeping accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily.
- Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate.
- Follow all Copart policies and guidelines to ensure quality and consistency in your work.
- Help out with other tasks or assist teammates as needed.
- Perform other duties as assigned by management.
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