Customer Support Agent
I
Inspiration Commerce GroupE-commerce, Luxury Fashion
CroatiaContractMiddle
Salary1200 - 1700 EUR per month
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Job Details
- Languages
- English, Italian, French, German, Arabic, Japanise
- Required Skills
- ShopifyZendesk
Requirements
- Hands-on experience in a customer-facing support role
- E-commerce or fashion experience is a plus
- Calm under pressure, empathetic with frustrated customers, and quick to find solutions
- Ownership Mentality: solve tickets and flag issues proactively
- Comfortable working independently in a remote environment with minimal hand-holding
- Experience with Gorgias or similar helpdesk tools (Zendesk, Freshdesk) is a meaningful advantage
- Familiarity with Shopify is a plus
- Fluent in English
- Additional languages (Italian, French, German, Arabic, Japanise) are a genuine advantage
Responsibilities
- Handle inbound customer inquiries across email and chat through Gorgias for Italist or HEWI
- Resolve issues efficiently and thoroughly, escalating to the team lead when a situation calls for it
- Navigate Shopify and our customs admin to look up orders, track shipments, and assist with post-purchase queries
- Maintain accurate records and follow established SOPs, while flagging anything that seems broken or improvable
- Represent two luxury brands with warmth and professionalism in every customer interaction
- Collaborate with teammates across time zones to ensure consistent coverage and quality
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