Service Reliability Engineer II - Claims Operations
H
Healthcare Management AdministratorsHealthcare
Across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)Full-TimeMiddle
Salary119000 - 133000 USD per year
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Job Details
- Experience
- 3-5+ years
- Required Skills
- SQLMicrosoft Power BIMicrosoft SQL ServerAzure DevOps
Requirements
- Bachelor’s degree in computer science or related discipline preferred
- 3-5+ years supporting production systems with on‑call/incident response, root cause analysis, and operational ownership for business‑critical applications
- Strong SQL / Microsoft SQL Server experience including performance tuning, troubleshooting, and working with data capture / batch processing patterns (e.g., CDC)
- Monitoring + metrics experience using application and OS signals to detect failures and performance degradation
- Experience with file/data integrations and batch pipelines (e.g., extracts, ingestion validation, SFTP handoffs) and stabilizing them through testing and automation
- Proven collaboration in Agile delivery—working with dev/QA teams using tools like Azure DevOps to improve release quality and reliability in production
- Familiarity with QicLink, DocGem, Insight Pro, and Power BI in a claims/operations context is a plus
Responsibilities
- Build software and systems to manage platform infrastructure and applications
- Improve reliability, quality, and time-to-market of our suite of software solutions
- Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating for continual improvement
- Provide primary operational support and engineering for multiple large-scale distributed software applications
- Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding
- Partner with development teams to improve services through rigorous testing and release procedures
- Participate in system design consulting, platform management, and capacity planning
- Create sustainable systems and services through automation and uplifts
- Balance feature development speed and reliability with well-defined service-level objectives
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