Customer Service Representative (Seasonal)
AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, or WIFull-TimeMiddle
Salary18 USD per hour
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Job Details
- Experience
- At least a year
- Required Skills
- SalesforceMicrosoft OfficeZendesk
Requirements
- At least a year of customer service experience
- High school diploma or GED
- Proficiency with Microsoft Office suite of applications
- Must be technically savvy
- Effective communication skills, both written and verbal
- Desire to learn and grow in a team environment with the ability to respond positively to change, embracing challenges
- Home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
- Experience in a fast-paced call center environment (Preferred)
- Experience working with a customer service ticketing system (e.g., Zendesk, Talkdesk, SalesForce) desired (Preferred)
- Previous remote work experience (Preferred)
- Experience in the bridal, formalwear, or wedding industry (Preferred)
Responsibilities
- Represent a well-respected, leading online tuxedo rental company with expertise, positivity, and a can-do attitude
- Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, with a focus on phone communication
- Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide website navigation, troubleshooting assistance, and handling escalated issues
- Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions
- Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand
- Address questions about accounts, products, and services, as well as provide troubleshooting and website assistance
- Share insights on emerging customer trends and recommend process improvements
- Attend training and participate in cross-training opportunities to enhance skills and knowledge
- Meet performance metrics such as customer satisfaction, average handle time, quality, and productivity
- Demonstrate social responsibility through ethical practices, showing awareness and respect for others and their differences, and supporting initiatives to promote diversity and inclusion in the workplace
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