Onboarding Manager, Customer Experience

Remotely in the United StatesFull-TimeManager

Salary127000 - 221000 USD per year

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Job Details

Experience: 3+ years

Requirements

3+ years of experience in a customer facing role working with technical products
B2B SaaS experience with a technical product
Proven project management skills and experience working with multiple customers concurrently
Excellent oral and written communication skills
Experience speaking to customers representing different personas across both function and seniority
Consultative approach; ability to navigate complex business needs and technical requirements

Responsibilities

Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout
Partner closely with Account Executives to ensure smooth customer handoff experience
Understand customer goals and successfully manage their onboarding timeline towards value
Work with Customer Enablement Managers, Technical Account Managers, Design Advocates and Solutions Consultants to effectively execute against the customer onboarding process
Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities
Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption
Deliver live and scalable training sessions customized to customer maturity and needs
Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product

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127000 - 221000 USD per year

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