Technical Customer Support Specialist
Provinces of Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, SaskatchewanContractMiddle
Salary19 CAD per hour
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Job Details
- Languages
- English, French
- Experience
- Minimum 6 months
- Required Skills
- Microsoft ExcelMicrosoft OfficeiOS
Requirements
- Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
- Minimum high school degree
- A degree or certification in technology is a plus
- Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
- Must be at least 18 years old
- Excellent communication/comprehension skills in English and French
- Able to communicate clearly and effectively, both written and verbal (in required language)
- Ability to type 30 wpm and successfully pass our language/grammar screening
- Excellent home internet hardwired
- Proficiency in English is required to communicate with English-speaking customers and partners located outside of Quebec
- iOS, Smartphone, Tablet, PC or Mac experience
- Professional and/or personal technical troubleshooting experience
- Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
- Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
Responsibilities
- Provide first level customer service/ technical solutions in regard to client products
- Build and maintain positive customer relations by offering personalized solutions
- Ensure requests are handled appropriately by coordinating with various functions within the company
- Schedule service calls and follow up with customers/clients
- Troubleshoot and resolves technical issues using established diagnostics tools and procedures
- Responsible for accurate data input using prescribed applications
- Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
- Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
- Answer inbound/outbound customer queries
- Approaches problems flexibly and can adapt and modify approach without compromising outcome
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