Senior Analytics Consultant

India or PolandFull-TimeSenior

Salary not disclosed

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Job Details

Bachelor’s degree in Computer Science, Computer Engineering, BSE (Mechanical, Electrical, Industrial), Information Systems, Mathematics, Economics, or related experience
Minimum of 7+ years' experience in SaaS
Completion of 1+ AWS certification or related cloud experience, a plus
Experience in implementing MicroStrategy Reports, Dashboards and Freeform SQL reports is a must
Strong working knowledge of SQL and ability to write and tune complex queries
Hands-on experience with RedShift is a plus
Linguistics, behavioral science background
Speech and Text skills with ability to build framework to ID topic trends
Analytics skills with end-to-end date flow knowledge
Quality management skills including ability to build framework, scoring mechanisms and provide improvement recommendations
Strong interpersonal, verbal and written communication skills
Strong analytical and logical problem-solving approach
Adaptable individual who can create structure in ambiguous or rapidly changing environments
Highly self-motivated and able to work independently as well as provide direction to team

Leverage analytics tools to derive business insights
Collaborate with clients and internal teams to analyze, design, & deliver innovative call center analytics solutions for a wide variety of industries
Work closely with both IT and business clients, to best align business needs with technical capability/ feasibility
Work with client and consultant teams to design and build systems using our AI/Machine Learning technology stack
Conduct and participate in client white-boarding sessions, workshops, design sessions, and project meetings as needed, playing a key role in client relations
Document best practices to increase our knowledge base

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