Senior Product Manager - Telephony
E
Eltropy Inc.B2B SaaS, financial services
India (Remote)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years of product management experience, with at least 5+ years focusing on UCaaS and CCaaS solutions
- Required Skills
- AgileSCRUMRESTful APIs
Requirements
- 6+ years of product management experience
- 5+ years focusing on UCaaS and CCaaS solutions in B2B SaaS or financial services
- Strong understanding of IP PBX, VoIP, SIP, PSTN, cloud communications, and cloud contact center technologies
- Ability to work closely with engineering teams, understanding APIs, integrations, and cloud and PBX-based telecom architectures
- Proven experience in working with complex, scalable systems with Agile/Scrum methodologies
- Leading cross-functional teams
- Experience in gathering customer insights and translating them into impactful product features
- Strong ability to interpret data, track key metrics, and drive data-driven decisions
- Excellent communication: ability to clearly articulate product vision, strategy, and technical requirements
- Experience with SIP trunking, FreeSWITCH/Asterisk, or carrier integrations
- Knowledge of call routing systems (skill-based routing, queues)
- Exposure to AI voice or conversational AI platforms
- Familiarity with compliance standards for Telephony
- Experience with AI-powered contact center solutions, omnichannel communication, workforce optimization (WFO), or workforce management (WFM) tools
Responsibilities
- Define and execute the vision for unified telephony across Office Phone and CCaaS, aligned with business goals and customer needs
- Lead development of core capabilities, including SIP-based calling, IP PBX, extension dialing, call transfers (warm/cold), voicemail, and presence
- Partner with engineering on Telephony architecture, call routing, carrier integrations, and scalability
- Enable seamless call flows between contact center queues and direct office users (extension-based dialing)
- Work closely with customers, sales, and support to identify gaps and drive product improvements
- Support positioning, packaging, and pricing against UCaaS/CCaaS competitors
- Define KPIs (call quality, latency, uptime) and continuously optimize product performance
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