Technical Implementation Analyst
United States, ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5 years
- Required Skills
- AWSDockerPythonBashGCPGitNginxAzureRESTful APIsLinuxAnsible
Requirements
- Minimum of 5 years of experience working with software deployment or systems administration on Linux platforms
- Solid understanding of networking and security concepts
- Technically curious and detail-oriented
- Comfortable speaking directly with enterprise customers
- Strong communication and problem-solving skills
- Linux OS fundamentals (RHEL/CentOS/Rocky)
- Cloud Infrastructure (Azure, AWS, GCP)
- Networking fundamentals (TCP/IP, DNS, HTTPS/TLS)
- CI/CD (Ansible, Docker/Podman, Git)
- Scripting/Programming (Bash, PowerShell, Python)
- Web Service Integrations (Curl, RESTful APIs, NGINX)
Responsibilities
- Serve as the first technical point of contact for customer support requests – triaging, troubleshooting, and resolving issues efficiently
- Diagnose software behavior, review logs, and collaborate with internal engineering teams to escalate or resolve complex cases
- Maintain articles in the Data X-Ray knowledgebase – adding and updating articles, and leveraging them in response to customer support requests
- Deploy, configure, optimize, and maintain Data X-Ray platform on hosted and customer infrastructure
- Assist in documenting configurations, providing guidance to customers, and identifying opportunities for product or process improvement based on user feedback
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