Sr. Customer Success Manager - Industrial Vertical
United States, Eastern or Central time zonesFull-TimeSenior
Salary75000 - 90000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft ExcelMS OfficePowerPoint
Requirements
- Bachelor's Degree, or equivalent work experience
- 3+ years proven experience and track record in sales account management
- Managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience
- Proficiency with MS Office applications including Word, PowerPoint, and Excel
- Strong oral and written communication, and interpersonal skills
- Outstanding multi-tasking and time-management abilities
- Excellent organizational, analytical, problem analysis and problem-solving skills
- Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity
- 2 years of virtual work experience (preferred)
- Work experience in professional account management and sales environment is desirable
- Ability to work 40-50 hour work week with additional hours as customers, situations and projects require
Responsibilities
- Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
- Track revenue trends and sales opportunities and analyze competitive threats.
- Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
- Identify additional products or solutions FA can provide.
- Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.
- Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits.
- Maintain a current understanding of First Advantage competitor’s offerings.
- Prepare and deliver quarterly and annual client business reviews.
- Document and manage all action/project plans for assigned client base.
- Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction.
- Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs.
- Constantly seek, share, and implement best practices.
- Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
- Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
- Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals.
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