Telemedicine Patient Advocate

Hone HealthHealthcare

Remote (USA)Full-TimeMiddle

Salary not disclosed

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Job Details

Requirements

Strong multitasking and time management skills
Comfortable working in a fast-paced, ever-evolving environment
Creative problem solver with a results-driven mindset
Adaptable to new tools, systems, and workflows
Able to work both independently and collaboratively
Experience in healthcare, telehealth, or customer support is a plus

Responsibilities

Respond to patient inquiries via email, chat, and SMS using Zendesk
Resolve common issues such as order tracking, medication refills, and lab scheduling using guided workflows and macros
Escalate complex cases and document updates clearly in the EMR
Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care
Identify recurring trends and suggest process improvements
Meet and exceed performance targets (e.g., first reply time, resolution time, CSAT)
Contribute to peer learning, documentation, and team knowledge
Be available for occasional overtime—voluntary or mandatory depending on business needs

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