Senior Customer Solutions Resident Architect
D
dbt LabsAnalytics Engineering
Remote, USFull-TimeSenior
Salary146000 - 180000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- PythonSQLSnowflakeBigQuerydbtRedshiftDatabricks
Requirements
- 5+ years of experience in technical customer-facing roles (post-sales consulting, technical architecture, solution delivery)
- Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)
- Hands-on experience deploying or configuring dbt Cloud
- At least 1 year working with dbt
- Strong proficiency in SQL
- Working knowledge of Python in analytics contexts preferred
- Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations
- Clear, concise communication skills for both technical and executive audiences
- A collaborative mindset
- Willingness to travel 2–4 times per year for company-wide events
- dbt Analytics Engineering Certification (preferred)
- Ability to influence technical direction and build consensus across internal and customer teams (preferred)
- Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and modern data workflows (preferred)
- Familiarity with strategic sales or renewal processes (preferred)
- Proven success accelerating usage, adoption, and expansion in large, complex accounts (preferred)
Responsibilities
- Support strategic pre-sales opportunities by providing technical expertise to prospects
- Assist in launching and onboarding new customers, ensuring successful dbt Cloud adoption
- Execute proactive adoption plays, including migrations and new feature implementations
- Lead reactive adoption initiatives to de-risk churn or contraction
- Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments
- Build solution MVPs and guide long-term technical strategies tailored to customer needs
- Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking
- Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support
- Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs
- Champion customer success through thoughtful, transparent communication and cross-functional collaboration
- Help build out and refine this evolving function alongside the broader RA organization
- Track and manage capacity and engagement effectiveness
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