Customer Experience Operations Coordinator

temEnergy Transaction

United KingdomFull-TimeMiddle

Salary not disclosed

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Job Details

High attention to detail; takes accuracy seriously and notices when something doesn’t look right.
Strong drive to improve (not just getting through the task list, but thinking about how the work could be done better).
Communicates clearly in writing and documents work so others can follow it.
Comfortable doing manual, repetitive operational work — and motivated to reduce it over time.
Escalates early, takes ownership, and doesn’t wait to be told what to do next.
Comfortable working in a fast-paced environment with shifting priorities.
Familiarity with CX or support tooling (Intercom, Zendesk, Zoho Desk, or similar) is a strong plus.
Experience in a support operations, customer service operations, or back-office processing role (nice to have).
Hands-on experience with Intercom, Zendesk, Zoho Desk, or a similar CX platform (especially configuration, admin settings, or platform management) (nice to have).
Exposure to automation tools such as Zapier or n8n (even at a basic level) (nice to have).
Familiarity with HubSpot or similar CRM tools (nice to have).

Own and execute back-end processing tasks (document management, data entry, system administration, operational housekeeping) for Customer Experience and the Onboarding and Service team.
Deliver work to a consistently high standard of accuracy and attention to detail.
Partner closely with stakeholders so manual processing work is handled efficiently and doesn't become a bottleneck.
Flag blockers, data issues, or anything that looks wrong early.
Identify repetitive or manual processes and proactively propose solutions to reduce friction.
Adopt existing templates and automation tools to improve personal efficiency.
Produce clean, clear operational artefacts (process documentation, tickets, action trackers).
Communicate progress in a consistent, simple way: what's done, what's next, and what's blocked.
Develop a working knowledge of the CX tooling stack and triage systems, including Intercom and HubSpot.
Support system administration, understand how customer queries move through the Engine, and help diagnose and unblock common issues.
Liaise confidently with Product, Engineering, and other teams when work intersects with theirs.

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