Customer Support Representative (Multi Channel)
S
SimplyInsuredHealth insurance
Must be based in the U.S., CSTFull-TimeEntry
Salary15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- SalesforceZendesk
Requirements
- 1-2 years in a customer-facing role (Support, Retail, or Sales)
- Experience in a remote, startup environment
- Exceptional oral communication skills
- Exceptional written communication skills
- Ability to explain complex topics easily
- Familiarity with support ticketing systems (Zendesk, Freshdesk, or Salesforce)
- Ability to multitask across several tabs and tools
- Genuine passion for helping people
- Desire to support small business owners
- Ability to work a consistent schedule of 8:30 am – 5:00 pm CST, Monday through Friday
Responsibilities
- Help potential customers navigate our online shopping experience
- Help customers find the perfect health insurance quotes for their teams
- Resolve administrative questions with urgency and clarity
- Resolve billing questions with urgency and clarity
- Use industry-leading support tools and CRMs to document interactions
- Ensure no customer is left behind
- Propose product and process improvements directly to our leadership team
- Maintain high productivity in a fast-paced, high-volume environment
- Keep a "people-first" attitude
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