Chat Support Agent

A
Fully RemoteFull-TimeMiddle
Salary not disclosed
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Job Details

Requirements

  • Friendly and responsive communicator
  • Enjoys helping people solve problems online

Responsibilities

  • Respond to patient and client inquiries promptly through our chat platform
  • Provide accurate information on services, appointments, billing, and general support
  • Handle multiple chat conversations simultaneously with professionalism
  • Document all interactions accurately in our CRM and support systems
  • Escalate complex or sensitive issues to the appropriate team
  • Deliver a consistently warm and professional experience in every chat
  • Follow all HIPAA guidelines and patient confidentiality protocols
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